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MatriarchMatch.com Terms

MatriarchMatch.com  Terms and Conditions Agreement

Last revised on Mar 11, 2025 

By accessing MatriarchMatch.com—including through its mobile application (the “Website”)—you agree to be bound by these Terms of Use (this “Agreement”), whether or not you register as a member. If you wish to become a member and use our online dating service (the “Service”), please read these Terms of Use along with our Privacy Policy. If you do not accept and agree to all the terms herein, do not use the Website or the Service. For any questions regarding this Agreement, please contact us.

1. Acceptance of Terms of Use

a. This Agreement is an electronic contract establishing the legally binding terms you must accept to use the Website and become a “Member.” (A “Member” is any person who provides information on the Website or uses the Service in any capacity—free or paid.) By accessing the Website, you also agree to any incorporated policies, guidelines, and state‑specific terms disclosed at the time of subscription or purchase of additional features.

b. By using the Service, you consent to receive this Agreement and all notices electronically. If you wish to receive a non‑electronic copy, please contact us at [email protected] or send a letter with a self‑addressed stamped envelope to:
SHOPANDCO
4000 Hollywood Boulevard, Ste 285-S. Hollywood, Fl 33021.

c. Continued use of the Service after any modifications constitutes acceptance of the revised Agreement.

2. Eligibility

You must be at least 18 years of age to access or use the Service. Use of the Service is limited to single adults or adults who are separated from their spouse. By accessing the Website, you warrant that you have the authority and capacity to agree to this Agreement.

3. Membership and Subscription

You may register as a Member at no cost; however, certain features are limited to paying subscribers. Only subscribers may access advanced communication features. Note that a Member’s profile may remain posted on the Website even if not actively using the Service.

4. Term and Termination

a. This Agreement remains in full force while you use the Service and/or maintain a membership.

b. Cancellation & Refund Policy

  • Cancellation Process: You may cancel your membership at any time by following the instructions on your “My Settings” page or by sending written notice to:
    MatriarchMatch.com
    4000 Hollywood Boulevard, Ste 285-S. Hollywood, Fl 33021
    or by emailing [email protected] with the subject “Subscription Cancellation Request.”

  • Processing Time: The Company will process cancellation requests within 24 hours of receipt, provided that the request is submitted at least 24 hours before your next scheduled renewal. Cancellation requests received after this period will be effective only at the end of the current subscription term.

  • Subscription Benefits: Upon cancellation, you will continue to receive subscription benefits until the end of your current subscription period.

  • Refunds: Generally, no prorated refunds will be issued for the current subscription period. However, in cases where you become unable to use the service due to a documented disability or in the event of your death, a prorated refund for the unused portion of your subscription may be granted. To request such a refund, please contact us at [email protected] with supporting documentation within 7 days of the event. Approved refund requests will be processed and issued to the original payment method within 14 business days.

c. The Company may suspend or terminate your membership or subscription at any time without notice if you breach this Agreement. No refunds will be granted upon such termination.

d. All provisions of this Agreement that by their nature should survive termination will remain in effect after your membership or subscription is terminated.

5. Non-commercial Use by Members

The Service is for personal, non-commercial use only. Use of the Service for any commercial purpose, including advertising or solicitation, is prohibited.

6. Account Security

You are responsible for maintaining the confidentiality of your username and password. Notify us immediately of any unauthorized use or breach of security. Always log out after your session.

7. Your Interactions with Other Members

a. Responsibility: You are solely responsible for your interactions with other Members.
b. Screening: While the Company does not conduct routine criminal background checks on all Members, we reserve the right to perform such checks or other screenings (using publicly available records) at any time.

8. Proprietary Rights

All intellectual property rights in the Website, Service, and related content are owned by the Company or its licensors. You may not use or reproduce any copyrighted or proprietary material without our prior written consent.

9. Content Posted by You on the Website

a. Your Responsibility: You are solely responsible for all Content you post (including emails, videos, photos, profile text, etc.). You warrant that all information provided during registration is accurate and will be promptly updated if it changes.

b. Monitoring & Approval:
The Company actively monitors all Content—including posts, comments, and chats—on the Website to ensure compliance with our community guidelines. We maintain a comprehensive content moderation policy (available upon request to our banking partners or relevant authorities). Content that violates these guidelines or that may harm the reputation of the Website or Company may be removed at our sole discretion. In addition, if there is evidence of illegal content, such content will be removed immediately.

c. By posting Content on the Website, you grant the Company a worldwide, irrevocable, perpetual license to use, copy, modify, distribute, and display your Content in any media now known or hereafter developed.

d. The Company reserves the right to investigate violations and take legal action, including removal of offending Content and termination or suspension of the offending Member’s account.

e. You agree that any Content posted may be accessed, preserved, and disclosed if required by law or to enforce this Agreement.

f. Do not post personal contact details in areas viewable by other Members.

10. Prohibited Activities

You may not use the Service to impersonate others, solicit money, post prohibited Content, harass or stalk others, or engage in any unlawful behavior. Additional prohibited activities include attempts to manipulate identifiers or circumvent our security measures. The Company reserves the right to take legal action for violations.

11. Customer Service

When contacting our customer care representatives, you agree to maintain a respectful tone. Abuse or threatening behavior may result in immediate termination of your membership without a refund.

12. Subscriptions; Charges on Your Billing Account

a. The Company bills you through an online account for use of the Service. You agree to pay all charges at the prices agreed upon and authorize the Company to charge your designated Payment Method accordingly.
b. Your account is subject to automatic renewal at the agreed-upon price unless you cancel as described above. If you cancel, you will continue to receive services until the end of the current subscription term, with no prorated refunds—except as provided in Section 4(b).

13. Modifications to Service

The Company may modify or discontinue the Website or Service, temporarily or permanently, with or without notice. The Company is not liable for any modification, suspension, or discontinuance of the Service.

14. Copyright Policy; Notice and Procedure for Making Claims of Copyright Infringement

You may not post copyrighted or proprietary material without permission. If you believe your work has been copied in a way that constitutes infringement, please follow our designated procedure for submitting a claim.

15. Communications

By becoming a Member, you consent to receive communications from us via email or other means regarding your account and Service.

16. Disclaimers

a. The Website and Service are provided “as is” without warranties of any kind, whether express or implied. The Company does not guarantee uninterrupted or error‑free service.
b. Any materials downloaded or obtained through the Service are at your own risk.
c. Third‑party content on the Website is the responsibility of its respective authors. The Company does not endorse or assume liability for such content.
d. Information provided on the Website is for informational and entertainment purposes only and is not intended to replace professional advice.

17. Links

The Website may contain links to third‑party websites. The Company is not responsible for the content or availability of these external sites, and any dealings with third parties are solely between you and them.

18. Limitation on Liability

To the fullest extent permitted by law, the Company and its affiliates shall not be liable for any indirect, consequential, or punitive damages arising out of or related to your use of the Service. The Company’s liability, if any, shall be limited to the amount paid by you for the Service during your membership period.

19. Arbitration and Governing Law

a. Any disputes arising out of or relating to this Agreement, the Service, or the Website shall be resolved exclusively through binding arbitration administered by the American Arbitration Association. You agree to waive any right to participate in a class action.
b. If arbitration is held unenforceable, any litigation must be commenced in the federal or state courts located in Miami, Florida, and you consent to such jurisdiction.

20. Indemnity by You

You agree to indemnify and hold the Company, its subsidiaries, affiliates, officers, agents, and employees harmless from any claims arising out of your breach of this Agreement, including any Content you post.

21. Notice

The Company may provide notices (including changes to this Agreement) via email, postal mail, SMS, MMS, text message, or postings on the Website. Notices will be deemed received if you have accessed the Service in an authorized manner.

22. Entire Agreement; Other

This Agreement, together with the Privacy Policy and any additional guidelines posted on the Website, constitutes the entire agreement between you and the Company. If any provision is found invalid, the remainder of the Agreement will continue in full force and effect. Your online account is non‑transferable and terminates upon your death.

23. Amendment

This Agreement may be amended by the Company at any time. For non‑subscribing Members, the revised terms become effective upon posting on the Website. For subscribing Members, the then‑existing Agreement governs until the end of the current subscription period. Continuing your subscription after renewal constitutes acceptance of the revised terms.

24. Special State Terms

These provisions apply for subscribers residing in Arizona, California, Connecticut, Illinois, Iowa, Minnesota, New York, North Carolina, Ohio, and Wisconsin:
You, as the buyer, may cancel this Agreement without penalty at any time prior to midnight of the third business day following the original contract date (excluding Sundays and holidays). To cancel, mail or deliver a signed notice to:
MatriarchMatch.com
1101 Brickell Ave., 8th Floor – South Tower
Miami, FL, USA.
Include your MatriarchMatch.com username and email address to avoid delay in processing a refund. If canceled within this period, a full refund of your subscription payment will be issued within ten days.

In the event of your death or if you become disabled (and are thereby unable to use the service), your estate or you shall be entitled to a refund for the portion of any subscription payment allocable to the period after such an event, subject to the procedures set forth in Section 4(b).

25. Complaint and Content Removal Procedure

If you believe that any Content on the Website violates our guidelines or is otherwise objectionable, you may file a complaint or request removal by contacting us at [email protected].

  • Procedure: Please provide detailed information about the Content (such as URL or description) and the reason for your complaint.
  • Timeline: The Company will review your complaint and, if the complaint is substantiated, will remove the Content within 7 days of receipt.
  • Follow-Up: Should additional information be required, we will contact you promptly to ensure a timely resolution.

By using the Website and the Service, you acknowledge that you have read, understood, and agree to be bound by these Terms & Conditions—including all modifications as described above.

This updated Agreement reflects our commitment to transparency and customer care. Should you have any questions or require further clarification, please contact us at [email protected].